Using public transport efficiently requires planning, and the Hafilat Card makes it easier for passengers to travel using the bus in Abu Dhabi. This Hafilat Prepaid smart card acts like a digital wallet, holding travel credit that passengers can use to pay for bus rides without carrying cash.
Whether you’re a regular commuter or an occasional traveler, keeping track of your Hafilat Card balance ensures you never encounter disruptions during your journey. The Hafilat Card Balance Check feature helps cardholders ensure they have a minimum balance of AED 10 on their card So that they can travel without disruptions.
The best part? You no longer need to visit physical kiosks or customer service points to check your balance or recharge your card. With online balance checks and recharges, managing your Hafilat Card is faster and more convenient than ever. This guide walks you through all the essential steps to check your balance, top up your card online, and enjoy seamless travel across the city.
What is a Hafilat Card or Abu Dhabi Bus Card?
The Hafilat Card is a rechargeable smart card used for fare payments on buses in Abu Dhabi. It makes traveling smoother by eliminating the need for cash transactions. With the convenience of checking the balance and recharging online, the card offers a hassle-free experience for regular commuters.
The Hafilat Card is also known as the Abu Dhabi Bus Card, so don’t be confused between these two. This guide will provide you with all the detailed information about the Hafilat Card, such as how to check the Balance, Activate, Recharge, and much more. So, Let’s start and explore more about this card.
How to Check Hafilat Card Balance Online?
Keeping track of your card balance is important to ensure uninterrupted travel. Here’s how you can check your Hafilat Card balance online:
Step 1: Visit the Abu Dhabi Tolling System Website
Open a web browser on your computer or mobile device and go to the official Abu Dhabi Tolling System website at https://hafilat.darb.ae.
Step 2: Log in to Your Account
Log in using your registered credentials. Create an account with your card details if you are a new user.
Step 3: Navigate to the Balance Inquiry Section
After logging in, click on the “Hafilat Balance Check” option available in your dashboard.
Step 4: Enter the Card Number and Verification Code
Input your card number and any required security code to proceed.
Step 5: View Your Balance
Once submitted, your available balance will appear on the screen.
Same as you can also check the NOL Card Check Balance Online.
Hafilat Card Balance Check using DARB Mobile App
Checking your Hafilat Card balance through the DARB mobile app is quick and convenient. Follow these simple steps to ensure you have enough balance for your next trip:
- Download & Install the DARB app from the Google Play Store or Apple App Store.
- Open the app and log in using your registered credentials, such as Username and password. If you’re a new user, create an account by following the registration steps.
- After the successful login, find the “Services” Section and Select the “Public Transport” Option.
- Now, Select the “Hafilat Card” option.
- Click the Card displayed on the Screen to check its available balance.
- If the Hafilat Card section is empty and shows no cards, click the + option on the screen to add your card.
- Now, Enter your Hafilat Card Serial Number and click the “Add” button.
- After adding the Card to the DARB App you can easily check its balance whenever required.
Hafilat Card Balance Check via SMS
Checking your Hafilat Card balance via SMS is simple and can be done in seconds. Follow these steps:
- Open the Messaging App: Launch the SMS app on your mobile phone.
- Compose a New Message: Type BAL <space> Hafilat Card Serial Number in the message body.
- Send the SMS: Send the message to the official Hafilat service number at 3009.
- Receive Your Balance Details: You will receive an SMS reply with your current balance and any recent transactions.
This method ensures quick access to your card balance, even when you’re not connected to the internet.
Check Hafilat Card Balance using the Vending Machine
You can easily check your Hafilat Card balance at vending machines located at bus stations. Follow these steps:
- Locate a Vending Machine: Find a Ticket vending machine at a nearby bus station or public transport terminal.
- Insert or Tap Your Card: Place your Hafilat Card on the card reader or insert it into the designated slot.
- Select Langauge: Select the desired language to check the balance.
- Select “Balance Inquiry”: Use the touchscreen to select the “Balance Inquiry” option from the menu.
- View Your Balance: Your current card balance will appear on the screen immediately.
Vending machines offer a quick way to check your balance without needing an internet connection, ensuring you’re always prepared for your next ride.
How to Recharge Hafilat Card Online?
If your Hafilat Card running low on balance, then No worries about it. You can recharge your Hafilat Card online anytime with just a few steps. Here is a step-by-step guide that helps you Recharge your Hafilat Card Online:
Step 1: Visit the DARB Website
Open the web browser on your device and search for the DARB Official Website or you can directly navigate to the official website of Abu Dhabhi Tolling System at https://hafilat.darb.ae.
Step 2: Find and Click the “Hafilat Card Recharge” Option
After visiting the official website, find the option “Hafilat Card Recharge” on the homepage of the website and click this option.
Step 3: Enter your Hafilat Card Number
Now Recharge Page opens your device screen, Enter your Hafilat Card Number, and click the “Ok” button for further process, Please check your card number twice to ensure that you have entered the correct card number.
Step 4: Select the Recharge Amount
After entering the Card Number, Select the Recharge Amount which you wish to recharge your card. Common Recharge amount options include 10AED, 20 AED, 50 AED, and 100 AED. Select the desired amount option that suits you.
Step 5: Make the Payment
After confirming all the card details and recharge amount, click the “Complete Recharge” or “Submit” button to start the recharge button. Now, select the payment option and enter the details.
Step 7: Confirmation
When your recharge is completed successfully, you should receive a recharge successful message on your registered mobile number. Now, You can use your card to travel through the bus.
How to Get a Hafilat Card?
If you want to get a new Hafilat card then you can follow the below process to get a new Hafilat Card for you:
Step 1- Visit a Hafilat Card Customer Service Center
To obtain your Hafilat Card, go to one of the customer service centers spread across Abu Dhabi. These centers are strategically located to ensure easy access for both residents and tourists.
Step 2- Provide the Necessary Documents
You’ll need to bring the following documents to apply for a Hafilat Card:
- A valid ID (Emirates ID or passport)
- A passport-sized photograph
These documents are required to process your application smoothly.
Step 3- Pay the Fee
A small fee is charged for issuing the card, payable via cash or credit/debit card. This fee covers the administrative costs associated with creating the card.
Step 4- Receive Your Hafilat Card
After completing the registration and payment, you’ll receive your Hafilat Card immediately. The card comes preloaded with an initial balance so that you can start using it right away.
Step 5- Register the Card (Optional but Recommended)
Although registration is optional, it’s highly recommended. Registering your card offers benefits such as balance protection and online recharge. You can register it via the Department of Transport’s official website or at a service center.
Tip: Students and senior citizens can apply for special Hafilat Cards with discounted fares, offering further savings on public transportation.
Hafilat Card Minimum Balance
To ensure you can board buses without issues, keep a minimum balance of AED 10 on your Hafilat Card. The card itself costs AED 10 and remains valid for 5 years, providing excellent value for frequent travelers.
Hafilat Card Monthly Pass Price
For regular commuters, the Hafilat Monthly Pass offers unlimited bus rides within Abu Dhabi for an entire month. The pass is activated on the day of purchase and costs AED 80.
Where to Buy a Hafilat Card
You can purchase a Hafilat Card at several key locations across Abu Dhabi, including:
- Abu Dhabi International Airport
- Bani Yas Bus Station
- Mussafah Bus Station
- Shahama Bus Station
- Al-Ain Bus Station
- Al-Sila Bus Station
- Ghayathi Bus Station
- Madinat Zayed Bus Station
These locations ensure convenient access to obtain a Hafilat Card and start using public transport immediately.
With a variety of card types, affordable fare options, and multiple ways to purchase and recharge, the Hafilat Card makes public transportation in Abu Dhabi accessible and efficient. Whether you’re a resident, student, or visitor, the Hafilat Card provides a seamless travel experience across the city.
Types of Hafilat Cards Available
1. Contactless Smart Ticket (CST)
- Validity: 30 days
- Cost: Free (requires credit to use)
- Ideal for: Visitors and short-term travelers
This temporary card is perfect for those needing access to public transport for a limited time.
2. Personalized Hafilat Card
- Validity: 5 years
- Initial Cost: AED 10
- Use: Can be personalized with your name or used anonymously
This card suits daily commuters and regular users of public transportation in Abu Dhabi. It deducts the correct fare automatically when boarding or leaving a bus.
3. Hafilat Card for Students, Seniors, and Special Needs Citizens
- Cost: AED 5
- Validity: 5 years
Designed to offer discounted fares, this card caters to students, senior citizens, and individuals with special needs, ensuring affordable public transport access.
Hafilat Card Fare Options
1. T-Purse Fare Structure
- Boarding Charge: AED 2
- Regional Service: 5 fils per km
- Express/Intercity Service: AED 2 + 5 fils per km
2. Weekly Pass
- Cost: AED 30
- Validity: Unlimited rides within Abu Dhabi city for 7 days
3. Monthly Pass
- Cost: AED 80
- Validity: Unlimited bus rides within Abu Dhabi city for 30 days
These fare options ensure flexibility, catering to the needs of both casual travelers and daily commuters.
How to Contact Hafilat Card Customer Service
If you need assistance with your Hafilat Card, the customer service team is available to help with inquiries, lost cards, balance issues, and more. Here are the ways to get in touch:
- Call Customer Support
- Phone Number: +971 800 88888
- Available during business hours to assist with card-related questions, fare issues, and registration.
- Send an Email
- Email Address: info@dot.abudhabi.ae
- Use this option for detailed inquiries, complaints, or follow-ups on previous requests.
- Visit a Customer Service Center
- You can visit any Hafilat Customer Service Center located at major bus stations across Abu Dhabi, such as:
- Bani Yas Bus Station
- Mussafah Bus Station
- Al-Ain Bus Station
- Abu Dhabi International Airport
- You can visit any Hafilat Customer Service Center located at major bus stations across Abu Dhabi, such as:
- Use the DARB Mobile App
- DARB App Support: To access live assistance through chat or service requests, Navigate to the Help or Contact Us section.
- Reach Out via Social Media
- Follow the Department of Transport, Abu Dhabi on social platforms for announcements and updates. You can also message them directly for support.
These multiple contact options ensure you get the help you need quickly, whether it’s related to balance inquiries, lost cards, or card registration.
Conclusion
The Hafilat Card balance check and recharge process online makes public transport more convenient for Abu Dhabi commuters. With easy access to online services, you can stay prepared for your journeys without delays. Manage your card from the comfort of your home and ensure your rides are always smooth.
Take advantage of the Hafilat Card’s user-friendly features and enjoy stress-free travel.
FAQs
How do I check my Hafilat Card balance online?
You can check your Hafilat Card balance online by visiting the official website at hafilat.darb.ae. Log in with your credentials, enter your card number, and your balance will be displayed.
How can I check the balance of my bus card using the DARB app?
To check your Hafilat Card balance via the DARB mobile app, log in, navigate to the “Hafilat Card” section, and enter your card number. The balance will appear instantly on your screen.
What is the minimum balance required on the Hafilat Card?
The minimum balance required to board a bus in Abu Dhabi is AED 10. Ensure your card has sufficient funds to avoid any inconvenience while traveling.
Can I recharge my Hafilat Card online?
Yes, you can recharge your Hafilat Card online through the Darb recharge portal or using the DARB app. You can also visit vending machines or customer service centers for top-ups.
How do I check the balance on my Abu Dhabi bus card if I don’t have internet access?
If you don’t have internet, you can check your bus card balance at any Hafilat vending machine at major Abu Dhabi bus stations. Simply insert or tap your card to view the balance.
Where can I buy and recharge a Hafilat Card in Abu Dhabi?
You can purchase or recharge your Hafilat Card at locations such as Abu Dhabi International Airport, Bani Yas Bus Station, Mussafah Bus Station, and other bus terminals. Recharge is also available via the DARB app and online platforms.
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