Dubai’s RTA NOL Card is a useful facility for cashless travel in Dubai. If you live in Dubai and use the RTA Public Transportation for daily travel, you must check your NOL Card Balance regularly to maintain a minimum balance of AED 7.5 to avoid fines and other charges.
If your RTA NOL Card runs out of balance during travel, it creates a problem. So, the main question that arises in your mind is how to check the RTA NOL Card Balance. Here, you get all the information related to your RTA NOL Card.
NOL Card Balance Check is an easy Process anybody who has an NOL Card can check their card balance easily at home without visiting anywhere.
What is an NOL Card and What are its uses?
NOL Card is an important card for those people who are using the Metro, Tram, Bus, or any public transportation service in Dubai, UAE. If you are a resident of Dubai and frequently use the RTA public transport service for traveling to the office or home then NOL Card is very important for you. The real meaning of the word NOL is “fare” in the Arabic language. Using this Dubai RTA NOL Card
This card helps you in cashless travel throughout Dubai by buses, metros, and taxis. You can also make payments for parking, vehicle fueling, and shopping. If you use this card regularly for public transportation, parking, or vehicle fueling payment, then your card must have the balance for the payment. After the payment, If you want to know what is the remaining balance in your card then you have to check your NOL Card Balance.
Mostly, The NOL is categorized into four types i.e. silver, red, blue, and gold. In this article, We are learning all the methods of checking NOL Card Balance, Whether it is a check from the RTA Dubai Website, SMS, or at metro stations. So, If you also want to know the methods to check your NOL Card Balance, read this article until the end.
NOL Card Balance Check Using Dubai RTA Website
The NOL Card holders can check their card balance easily by visiting the Dubai government’s official RTA Website. If you use the NOL Card to travel through Metro, Buses, or pay for parking, then you need to check the remaining balance on your card to avoid fines and other charges.
Here is the Step-by-Step process to Check NOL Card Balance using the RTA Website:
- Visit the Official RTA Website in your device browser.
- Find the “Check NOL Balance” option on the Website page and click it to open.
- Now, you have to Enter your 10-digit “NOL Tag ID” number in the given field of the box. The NOL Tag ID is mentioned on the back of your card.
- After that, you have to click the “Search” button.
- You can easily check your Nol card balance, expiry date, pending credits, and transaction history.
Same as you can check Hafilat Card Balance.
RTA NOL Card Balance Check via SMS
You can check your NOL Card Balance through SMS, This is the simplest method to check your balance. To check the Card balance using SMS follow these simple steps:-
- First, You have to register or link your NOL card to your Mobile Number.
- Open the messaging app on your device and compose a message.
- Write your “NOL Card ID Tag” Number in the message body and send it to “511”.
- Now, You received a confirmation message regarding the registration.
- Once your Mobile Number has been registered, You can check your NOL Card Balance via SMS.
- Just send BAL to 511 and after some time you receive a message with your current NOL balance to your mobile number.
Nol Card Balance Check using the RTA NOL App
The RTA has officially launched the RTA App which is very useful for people who have an NOL Card, they can access all the information related to it at their fingertips. Let’s understand it using the example, If you have an RTA NOL APP then you can easily check your NOL Card Balance, Transaction History, and Pending Credits. Also, you can Top-up your card easily through the App. If you are an iPhone User you can install the app from the Apple Store or If you are an Android User you can download & install RTA NOL App from the Play Store. Download the app according to your device.
Let’s understand, how to use the RTA NOL App to check the NOL Card balance:
- First, You have to download the RTA NOL App, If you have already downloaded it then follow the below process:
- Open the App, Go to the login page, and enter your Login Credentials, such as your Username and Password. If you haven’t registered yet, you must create an account first using your NOL Card ID Tag Number.
- After logging in, navigate to the “Check NOL Balance” option.
- Enter the NOL Card Tag ID and click the “Search” button.
- Now, your Card Balance & Pending Credit are displayed on your screen.
- You can also navigate to the “My Account” Section then you can view “Transaction History”, “Balance History” etc.
NOL Card Balance Check at Merchant Shops
You can also check your Card Balance at Merchant Shops. But, there is a problem with it, You just have to confirm with the merchant shop whether he is authorized or not. If he is authorized then you can provide him with your NOL Card Tag ID Number and then he confirm the available balance on your card.
We do not recommend this process or method. Many cardholders can check their balance using this method. If you want to use this method, you can do so at your own risk.
NOL Card Balance Check with Number
You can also check your Card Balance using the Card Number mentioned on the back of the card, You just have to follow the below process to check your balance:
- Visit the Official RTA Website.
- Find & Click the “Check NOL Balance” option on the page.
- Now, You have to enter your 10-digit NOL Tag ID, Which is mentioned on the back of your NOL Card.
- After that, Click the “Search” button.
- Now, the current available balance is displayed on your screen.
This is the easiest method to check your NOL Card Available Balance.
Nol Card Balance Check at Metro Stations
If you don’t have the facility to check your NOL Card Balance Online or through SMS. Then, You don’t need to worry about it, The RTA also provides the facility for checking the NOL Card Balance at the Metro Stations, You just have to follow the below process for checking the balance:
- Find the nearest metro station in your locality which provides the vending machine service for their passenger.
- Visit that metro station and Insert your card in the reader slot of the vending machine.
- Click the “Balance Check” option on the Vending Machine.
- After some processing, your card’s available balance is displayed on the Vending Machine screen.
- Now, exit the process and remove your card from the machine.
Why Should You Check Your Nol Card Balance Regularly?
You should regularly keep track of your NOL Card Balance to avoid unexpected problems in your journey and avoid late fees and fines. The card must have a minimum amount of 7.50 AED which prevents it from being fined. The card must have a minimum amount to enter certain stations, especially on the Dubai Metro and trams. Here’s why regular balance checks are crucial:
- Avoid Travel Interruptions: Insufficient balance may prevent entry into stations or buses.
- Plan Ahead: Knowing the balance ensures you recharge in time for upcoming trips.
- Monitor Spending: Checking the balance helps you track transportation expenses and manage your budget.
- Take Advantage of Offers: Some seasonal discounts or fare caps are available for Nol card users, which you can monitor through the balance.
How to Recharge Your NOL Card?
If your Nol card balance is low, you can recharge it quickly through the following options:
- RTA Dubai App: Add funds directly using a debit/credit card.
- Vending Machines: Available at metro, tram, and bus stations.
- Retail Stores: Recharge at authorized stores like Carrefour and Spinneys.
- Online Recharge: Use the RTA website for a seamless online top-up.
- Auto-Recharge Option: Set up auto-recharge with your bank to keep your card funded automatically.
What are the Various Methods to Check NOL Card Balance?
Below are the most convenient ways to check your Nol card balance:
- RTA Website (Online Balance Check): You can easily check your Nol card balance on the official RTA (Roads and Transport Authority) website. This method is quick and doesn’t require login credentials, making it perfect for travelers who need a quick check on the go.
- RTA Dubai App: The RTA Dubai App offers a user-friendly way to manage your Nol card, including checking your balance, topping it up, and reviewing your travel history.
- Using Ticket Vending Machines and Kiosks: Ticket vending machines are installed at Dubai Metro stations, bus terminals, and tram stations. These machines allow you to check your Nol card balance and recharge it in seconds.
- Through Metro and Tram Gates: Whenever you tap your Nol card at metro or tram gates, the system shows your current balance on the screen.
- NFC-Enabled Smartphones: If you have a smartphone with NFC (Near Field Communication) functionality, you can check your NOL card balance by simply placing the card on the back of your phone.
- Customer Service Centers and Kiosks: You can also visit RTA customer service centers or Nol card kiosks located across Dubai to check your card balance. RTA representatives will assist you in checking and recharging your Nol card as required.
Types of NOL Cards
Dubai offers various types of Nol cards to suit the needs of all travelers—whether you’re a tourist, a daily commuter, a student, or a business. The Red Nol Ticket serves visitors, while Silver and Gold Nol Cards cater to regular and premium travelers.
Students, seniors, and individuals with special needs benefit from the Blue Nol Card, and the Virtual Nol Card is ideal for those who prefer a digital travel experience.
| Type | Cost | Usage Validity | Special Features | Best For |
|---|---|---|---|---|
| Red Nol Ticket | AED 2 | 90 days or 10 trips | Limited trips, mode-specific | Tourists, short-term visitors |
| Silver Nol Card | AED 25 | 5 years | Universal access, fare cap | Regular commuters |
| Gold Nol Card | AED 25 | 5 years | Access to Gold Class cabins | Stored on smartphones via the RTA app |
| Blue Nol Card | AED 70 | 5 years | Discounts for students, seniors, special needs | Students, seniors, individuals with discounts |
| Virtual Nol Card | Digital | 5 years | Stored on smartphones via RTA app | Digital users, tech-savvy commuters |
| Corporate Nol Card | Varies | Based on contract | Bulk management, tracking benefits | Companies, businesses |
Dubai RTA Customer Service
The Roads and Transport Authority (RTA) provides excellent customer support for transportation services in Dubai, helping with Nol cards, public transport inquiries, taxis, Salik tolls, and parking issues. Here’s a brief overview of how you can contact them.
1. RTA Call Center
- Toll-free: 800 9090
- International: +971 4 606 3555
- 24/7 support for Nol cards, taxis, Salik, and fines.
2. Live Chat on the RTA Website
- Visit https://www.rta.ae.
- Click on ‘Live Chat’ for instant help.
3. RTA Dubai App
- Download the app from the Apple App Store or Google Play.
- Submit complaints, get real-time support, and track issues.
4. Email Support
- Email: ask@rta.ae
- Use for formal inquiries or detailed complaints.
5. Social Media
- Twitter: @RTA_Dubai
- Facebook: RTA Dubai
- Send direct messages or post comments for quick responses.
6. Customer Happiness Centers
- Locations: Al Barsha, Deira, Umm Ramool
- In-person support for NOL cards, fines, permits, and more.
7. Lost and Found Service
- Call: 800 9090
- Report lost items from public transport.
8. Complaints & Feedback
- Submit via the RTA website or app.
- Receive a reference number to track progress.
FAQs
How often should I check my NOL card balance?
It’s good practice to check your balance before each trip, especially for longer journeys.
What is the minimum balance required for metro travel?
The minimum balance required to enter a metro station is AED 7.50.
Can I use my Nol card on all public transport modes?
Yes, the Nol card can be used on Dubai Metro, buses, trams, and even water buses.
What if my balance is insufficient during a journey?
You may need to top up at the nearest station or face penalties if you exit with an insufficient balance.
Is there an expiry date for Nol cards?
Yes, Nol cards have a validity period of 5 years from the date of purchase or activation.
If you are living in Dubai or UAE or resident of UAE then you can also read this:
